Nov 27, 2018
This week we are rolling out
another great discussion we recorded live at Shop.org 2018. This
time we had the pleasure to interview Ravi Raj of Passage AI, a
conversational AI platform that builds chatbots for
Ravi shared with us the fact
that many of the Passage AI customers come from retail, as the
application of the AI technology in customer service and
conversational commerce is very effective. One of Passage AI's
larger retail customers is Kohl's, a company that successfully
implemented chatbot technology through the platform. But Passage AI
is looking to go even further…
Ravi has amazing insights about
why AI is receiving so much attention today and what is the
application of this innovative technology in e-commerce. Tune in
and learn more about Ravi and Passage AI and understand how you can
integrate this technology in your business.
explains the kind of customer service that the chatbot would
- Customer service usually triggers the chatbot,
but loyalty, deals, and offers, or even finding the right product
will soon follow.
there is so much movement and talk happening around AI at the
- AI is
revolutionizing many industries lately, so it's going to become
inherent in every business enterprise.
search engines are now being driven by AI.
- AI is
now appearing more visibly, with its many practical
the chatbot technology has evolved over the last five years or
- Passage AI considers themselves to be the
second generation of chatbots.
increase in loyalty has been noticed by the Passage AI
instant gratification that this kind of AI technology
technology recognizes individual customer preferences and offers
this application is more relevant to mid-market
kind of integrations that Passage AI has with e-commerce
Ravi sees the future for chatbots.
MENTIONED IN THIS EPISODE